:root{
  --bg:#f4f6f5; --panel:#fff; --ink:#16201c; --muted:#66736d; --line:#e2e7e4;
  --brand:#0f8a5f; --brand-ink:#fff; --brand-soft:#e3f4ec;
  --warn:#b7791f; --warn-soft:#fdf3e1; --bad:#c0392b; --bad-soft:#fbe9e7;
  --in:#fff; --out:#dcf5e7; --radius:10px;
  --font: system-ui, -apple-system, "Segoe UI", Roboto, "Noto Sans", "Noto Sans Arabic", sans-serif;
}
@media (prefers-color-scheme: dark){
  :root{
    --bg:#0e1412; --panel:#151d1a; --ink:#e4ece8; --muted:#8fa199; --line:#25302c;
    --brand:#2bb57f; --brand-ink:#04130c; --brand-soft:#123326;
    --warn:#e3a84a; --warn-soft:#2e2412; --bad:#ef6a5a; --bad-soft:#321713;
    --in:#1b2521; --out:#123326;
  }
}
*{box-sizing:border-box}
html,body{margin:0;background:var(--bg);color:var(--ink);font:14px/1.5 var(--font)}
a{color:var(--brand);text-decoration:none} a:hover{text-decoration:underline}
h1{font-size:20px;margin:0 0 4px} h2{font-size:15px;margin:0 0 12px}
.muted{color:var(--muted)} small{font-size:12px}

.top{display:flex;align-items:center;gap:20px;padding:0 20px;height:56px;background:var(--panel);border-bottom:1px solid var(--line);position:sticky;top:0;z-index:5}
.brand{font-weight:700;color:var(--ink);display:flex;align-items:center;gap:8px;white-space:nowrap}
.brand .dot{width:10px;height:10px;border-radius:50%;background:var(--brand);box-shadow:0 0 0 4px var(--brand-soft)}
.top nav{display:flex;gap:2px;flex:1;overflow-x:auto}
.top nav a{padding:7px 12px;border-radius:8px;color:var(--muted);white-space:nowrap}
.top nav a.on,.top nav a:hover{background:var(--brand-soft);color:var(--ink);text-decoration:none}
.me{display:flex;gap:14px;align-items:center;white-space:nowrap}
.role{padding:1px 7px;border-radius:20px;background:var(--line);color:var(--muted);text-transform:capitalize}
.menu-btn{display:none;background:none;border:0;font-size:20px;color:var(--ink)}
main{max-width:1280px;margin:0 auto;padding:22px 20px 40px}
.foot{text-align:center;color:var(--muted);font-size:12px;padding:0 0 24px}

.head{display:flex;justify-content:space-between;align-items:flex-end;gap:12px;flex-wrap:wrap;margin-bottom:18px}
.card{background:var(--panel);border:1px solid var(--line);border-radius:var(--radius);padding:16px}
.grid{display:grid;gap:14px}
.kpis{grid-template-columns:repeat(auto-fit,minmax(170px,1fr));margin-bottom:16px}
.kpi .v{font-size:26px;font-weight:700;letter-spacing:-.5px}
.kpi .l{color:var(--muted);font-size:12px;text-transform:uppercase;letter-spacing:.4px}
.kpi.warn .v{color:var(--warn)} .kpi.bad .v{color:var(--bad)}
.two{grid-template-columns:1.4fr 1fr} @media(max-width:900px){.two{grid-template-columns:1fr}}

table{width:100%;border-collapse:collapse}
th,td{padding:9px 10px;border-bottom:1px solid var(--line);text-align:left;vertical-align:top}
th{font-size:12px;color:var(--muted);font-weight:600;text-transform:uppercase;letter-spacing:.3px;background:var(--panel);position:sticky;top:56px}
tr:last-child td{border-bottom:0}
td.num,th.num{text-align:right;font-variant-numeric:tabular-nums}
.table-wrap{overflow-x:auto}
tr.click{cursor:pointer} tr.click:hover td{background:var(--brand-soft)}

.pill{display:inline-block;padding:1px 8px;border-radius:20px;font-size:12px;background:var(--line);color:var(--muted)}
.pill.ok{background:var(--brand-soft);color:var(--brand)}
.pill.warn{background:var(--warn-soft);color:var(--warn)}
.pill.bad{background:var(--bad-soft);color:var(--bad)}

form.inline{display:flex;gap:8px;flex-wrap:wrap;align-items:end}
label{display:block;font-size:12px;color:var(--muted);margin-bottom:4px}
input,select,textarea{font:inherit;color:var(--ink);background:var(--panel);border:1px solid var(--line);border-radius:8px;padding:8px 10px;min-width:0}
input:focus,select:focus{outline:2px solid var(--brand-soft);border-color:var(--brand)}
.btn{display:inline-block;font:inherit;border:1px solid var(--brand);background:var(--brand);color:var(--brand-ink);padding:8px 14px;border-radius:8px;cursor:pointer;font-weight:600}
.btn.ghost{background:transparent;color:var(--brand)}
.btn.sm{padding:4px 10px;font-size:13px}
.btn.danger{background:var(--bad);border-color:var(--bad);color:#fff}
.flash{padding:10px 14px;border-radius:8px;margin-bottom:16px;background:var(--brand-soft);border:1px solid var(--brand)}
.flash.err{background:var(--bad-soft);border-color:var(--bad)}
.stack>*+*{margin-top:12px}
.fields{display:grid;grid-template-columns:repeat(auto-fit,minmax(200px,1fr));gap:12px}
.fields input,.fields select{width:100%}

/* chat thread */
.thread{display:flex;flex-direction:column;gap:6px;padding:16px;background:var(--bg);border-radius:var(--radius);border:1px solid var(--line);max-height:72vh;overflow-y:auto}
.day{align-self:center;font-size:12px;color:var(--muted);background:var(--panel);padding:2px 10px;border-radius:20px;margin:8px 0}
.msg{align-self:flex-start;max-width:72%;padding:7px 10px 5px;border-radius:10px;background:var(--in);border:1px solid var(--line);overflow-wrap:anywhere}
.msg .txt{white-space:pre-wrap}
.msg.out{align-self:flex-end;background:var(--out)}
.msg.kw{border:2px solid var(--warn)}
.msg .meta{display:flex;gap:6px;justify-content:flex-end;font-size:11px;color:var(--muted);margin-top:2px}
.msg img,.msg video{max-width:280px;max-height:320px;border-radius:6px;display:block;margin-bottom:4px}
.msg audio{max-width:260px;display:block}
.chat-head{display:flex;justify-content:space-between;gap:12px;flex-wrap:wrap;align-items:center;margin-bottom:12px}

.login{max-width:380px;margin:10vh auto}
.login .card{padding:26px}
.login input{width:100%;margin-bottom:12px}
.empty{padding:30px;text-align:center;color:var(--muted)}
.bar{height:8px;background:var(--line);border-radius:4px;overflow:hidden;min-width:60px}
.bar span{display:block;height:100%;background:var(--brand)}
code{background:var(--bg);padding:1px 5px;border-radius:4px;border:1px solid var(--line);font-size:12px;word-break:break-all}

@media(max-width:760px){
  .top{flex-wrap:wrap;height:auto;padding:10px 16px;gap:10px}
  .menu-btn{display:block;margin-left:auto}
  .top nav,.me{display:none;width:100%}
  body.nav-open .top nav{display:flex;flex-direction:column}
  body.nav-open .me{display:flex;justify-content:space-between}
  main{padding:16px}
  .msg{max-width:88%}
  th{position:static}
}

/* ---------- Inbox (Glassix-style 3 panes) ---------- */
body.app{display:flex;flex-direction:column;height:100vh;height:100dvh;overflow:hidden}
body.app main{max-width:none;padding:0;flex:1;min-height:0;width:100%}
body.app .foot{display:none}
.inbox{display:grid;grid-template-columns:280px 360px 1fr;height:100%;background:var(--panel)}
.pane{display:flex;flex-direction:column;min-height:0;border-right:1px solid var(--line)}
.pane:last-child{border-right:0}
.pane-head{display:flex;align-items:center;gap:10px;height:52px;padding:0 16px;border-bottom:1px solid var(--line);flex:none}
.pane-body{overflow-y:auto;flex:1;min-height:0}
.agents{background:var(--bg)}
.agent,.conv{display:flex;align-items:center;gap:10px;padding:10px 14px;color:var(--ink);border-bottom:1px solid var(--line);text-decoration:none!important}
.agent:hover,.conv:hover{background:var(--brand-soft)}
.agent.on,.conv.on{background:var(--brand-soft);box-shadow:inset 3px 0 0 var(--brand)}
.agent .who,.conv .body{display:flex;flex-direction:column;min-width:0;flex:1}
.agent .who strong,.conv .row1 strong{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.agent .who small{line-height:1.35}
.badges{display:flex;flex-direction:column;gap:4px;align-items:flex-end}
.av{flex:none;width:40px;height:40px;border-radius:50%;display:grid;place-items:center;font-weight:700;font-size:14px;
    color:hsl(var(--h) 45% 28%);background:hsl(var(--h) 60% 86%)}
@media (prefers-color-scheme: dark){.av{color:hsl(var(--h) 60% 85%);background:hsl(var(--h) 35% 25%)}}
.av.all{background:var(--brand);color:var(--brand-ink);font-size:12px}
.av-wrap{position:relative;flex:none}
.av-wrap .dot{position:absolute;right:0;bottom:0;width:11px;height:11px;border-radius:50%;background:var(--muted);border:2px solid var(--bg)}
.av-wrap .dot.live{background:#22c55e}
.av-wrap .dot.dead{background:var(--bad)}
.txt-bad{color:var(--bad);font-weight:600}
.badge{display:inline-block;min-width:20px;padding:1px 7px;border-radius:20px;font-size:11px;font-weight:700;text-align:center;background:var(--line);color:var(--muted);white-space:nowrap}
.badge.warn{background:var(--warn);color:#fff}
.badge.bad{background:var(--bad);color:#fff}
.conv .row1,.conv .row2{display:flex;align-items:center;gap:6px;justify-content:space-between;min-width:0}
.conv .row1 small{flex:none}
.conv .pv{color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;flex:1;font-size:13px}
.search{padding:10px 12px 6px;flex:none}
.search input{width:100%;border-radius:20px;background:var(--bg)}
.tabs{display:flex;gap:4px;padding:4px 12px 10px;border-bottom:1px solid var(--line);flex:none}
.tabs a{padding:4px 12px;border-radius:20px;color:var(--muted);font-size:13px;text-decoration:none}
.tabs a.on{background:var(--ink);color:var(--panel)}
.conv-pane{background:var(--bg)}
.th-head{display:flex;align-items:center;gap:10px;padding:8px 16px;min-height:60px;background:var(--panel);border-bottom:1px solid var(--line);flex:none;flex-wrap:wrap}
.th-head .who{display:flex;flex-direction:column;flex:1;min-width:140px}
.th-stats{display:flex;gap:6px;align-items:center;flex-wrap:wrap}
.conv-pane .thread{flex:1;max-height:none;border:0;border-radius:0;min-height:0}
.also{flex:none;padding:6px 16px;font-size:12px;background:var(--warn-soft);color:var(--warn);border-bottom:1px solid var(--line)}
.also a{color:inherit;font-weight:600}
.readonly-bar{flex:none;padding:10px 16px;text-align:center;font-size:12px;color:var(--muted);background:var(--panel);border-top:1px solid var(--line)}
.placeholder{flex:1;display:grid;place-items:center;text-align:center;color:var(--muted)}
.placeholder .big{font-size:44px;margin-bottom:6px}
.back{display:none;font-size:20px;color:var(--ink);text-decoration:none!important}

@media(max-width:1100px){.inbox{grid-template-columns:230px 300px 1fr}}
@media(max-width:860px){
  .inbox{grid-template-columns:1fr}
  .inbox .pane{display:none;border-right:0}
  .inbox:not(.has-sp) .agents{display:flex}
  .inbox.has-sp:not(.has-chat) .list{display:flex}
  .inbox.has-chat .conv-pane{display:flex}
  .back{display:block}
  .inbox:not(.has-sp) .sp-back{display:none}
  .msg{max-width:88%}
}